Troubleshooting
Find solutions to common issues and learn how to resolve them quickly.
Quick Tip
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Timer Not Displaying
Symptoms
- Timer placeholder shows but no countdown
- Empty space where timer should be
- JavaScript errors in console
Solutions
- Verify script is loaded before timer code
- Check for ad blockers
- Ensure timer ID is correct
Timer Actions Not Working
Countdown Timer Issues
Wrong End Time
Check timezone settings and ensure end date is in ISO format (YYYY-MM-DDTHH:mm:ss)
Actions Not Triggering
Verify selectors match your page elements exactly (case-sensitive)
Evergreen Timer Issues
Timer Resets Unexpectedly
Check browser cookie settings and ensure third-party cookies are allowed
Different Times Across Devices
This is normal for evergreen timers - each device starts its own countdown
Common Error Messages
Error Messages and Solutions
"Timer script failed to load"
- Check your internet connection
- Verify the script URL is correct
- Temporarily disable ad blockers
"Invalid timer configuration"
- Check all required attributes are set
- Verify date format is correct
- Ensure timer type matches configuration
"Unable to store timer state"
- Check browser cookie settings
- Ensure local storage is enabled
- Verify privacy settings allow storage
Still Having Issues?
If you're still experiencing problems after trying these solutions, our support team is here to help.